Protect Yourself From Support & Product Scams
As a smartwatch maker and service provider, we want to help you steer clear of scams. Fraudsters often pretend to be from legitimate companies, sometimes even ours, to trick customers into giving money, personal details, or remote access to their devices. This guide will help you spot scams, protect yourself, and know how to report suspicious activity.
About Tech Support Scams
Fraudulent tech support operations and fake support websites are becoming more common. Scammers often pay for ads on search engines and social media that show up when you search for help with device updates or support. These ads take you to bogus websites claiming to offer support, where you might be asked to pay for fake services or give remote access, potentially leading to malware infections and hefty fees.
What We’re Doing
Although these scammers have no connection to our company, we take these issues seriously. We collaborate with law enforcement and regulatory agencies and file requests to remove fraudulent sites and product listings whenever possible.
How to Stay Safe
- Be cautious of ads promising device updates or support, they often lead to scam sites. Instead, always visit our official support page directly.
- Never grant remote access to your smartwatch or phone unless you’ve initiated contact with us through our official channels.
- Don’t pay for basic troubleshooting or updates through unofficial sources.
- Always download software and updates exclusively from our official playstore page.
Our Official Support Practices
- Support is mainly handled through email responses to messages submitted via the contact form on our official website.
- When we add other support options like phone or chat, those will be clearly listed on our support page.
- We will never reach out unexpectedly to ask for your personal info, payment details, or remote access.
- During legitimate support interactions, we might ask for details like your shipping address or invoice to process replacements.
- However, we will never request your credit card information or ask you to use third-party links or portals outside official email communications.
- Genuine communication will always come from our official support email.
Key Tips to Avoid Scams
- Real companies won’t contact you out of the blue to warn about device problems.
- Official warnings will never ask you to call a phone number or click suspicious links, if you see a pop-up, close it safely.
How Scammers Try to Trick You
- They may spoof caller IDs to appear as if the call is from us.
- Use email addresses that look similar to ours but are fake.
- Copy our website design to fool you.
- Always confirm you’re dealing with us by visiting our official support site, and if in doubt, reach out to us, we're here to help you.
If You’ve Sent Money to a Scammer
- For credit or debit cards: Contact your bank immediately and request a reversal.
- For gift cards: Contact the card issuer and report the fraud.
- For wire transfers or cryptocurrency payments: Report the transaction to your bank and law enforcement.
- Save all relevant proof like receipts and correspondence.
If You Shared Account Info
- Update your passwords immediately.
- Change any other accounts that use the same password.
- Enable two-factor authentication where possible.
Beware of Fake Refund Offers
Some scammers claim to offer refunds for past services to trick you into giving them more info or money. They might say you were unsatisfied or that the company is closing. Don’t fall for it, never provide your bank or payment details to unexpected callers.
Reporting Scams
If you suspect a scam, please contact us through the official support email listed on our website. Include details such as:
- When and how the scammer contacted you
- Phone numbers, emails, or social media handles used
- Screenshots or recordings of the interaction
- Your device serial or order information, if relevant
Additional Help & Resources
Learn more about tech support scams from the FTC:
- FTC Tech Support Scam Info
- Report internet crimes to the FBI’s IC3: IC3.gov
- File complaints with the FTC: FTC
- Fraud Reporting or call 877-382-4357
- For international assistance, check: Global Consumer Protection Agencies
- If you’ve been financially harmed, also contact your local law enforcement.
Final Reminder
We will never call, email, or message you asking for:
- Your password
- Payment or credit card details
- Remote access to your device
Always be cautious and verify through official channels.