Privacy Policy
This Privacy Policy ("Policy") explains how we collect, use, and protect personal information when you use our products and applications ("Services"). We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR). By using our Services, you acknowledge that you have read and understood this Policy.
support.reebok.com is operated by Vitalist Inc., and as such, the terms of this privacy policy apply to you, the user, and Vitalist Inc..
1. Collection of Personal Information
We may collect the following types of personal information from you when you use our Services:
Information You Provide: We may collect personal information that you provide to us, such as your name, email address, phone number, and other contact details when you create an account, make purchases, or contact us for support.
Information from Your Device: We may automatically collect certain information from your device or mobile device, such as your IP address, device type, operating system, and usage data, to ensure the proper functioning of our Services and for analytics purposes.
Health Information: We collect your health data solely to provide you with personalized access and insights, which may be de-identified and aggregated to create general statistics for comparative purposes.
Location Information: With your explicit consent, we may use your location information to provide location-based services such as weather and activity data.
2. Use of Personal Information
We may use the personal information we collect for the following purposes:
- To provide and improve our Services: We may use your personal information to operate, maintain, and enhance our Services, including providing customer support, processing payments, and analyzing usage patterns to improve user experience.
- To communicate with you: We may use your personal information to send you important notices, such as updates, changes to our terms of service, or security alerts. We may also send you promotional and marketing communications with your consent.
- To personalize your experience: We may use your personal information to personalize your experience with our Services, such as providing personalized content and recommendations based on your interests and preferences.
- To communicate with third party services that you have registered through our system.
- To comply with legal obligations: We may use your personal information to comply with applicable laws, regulations, or legal processes, and to respond to lawful requests from public authorities.
3. Disclosure of Personal Information
We may disclose your personal information to the following parties:
Service Providers: We may share your personal information with third-party service providers who help us operate our Services, such as payment processors, hosting providers, and analytics providers. These service providers are contractually obligated to keep your personal information confidential and use it only for the purposes for which we disclose it to them.
Legal Requirements: We may disclose your personal information to law enforcement authorities, government agencies, or other third parties as required by applicable laws, regulations, or legal processes.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the new owner or operator of the Services.
4. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws and regulations. We will take reasonable measures to delete or anonymize your personal information when it is no longer needed for these purposes.
5. Your Rights
You have certain rights regarding your personal information under applicable data protection laws, including the right to access, correct, delete, and restrict the processing of your personal information. You also have the right to withdraw your consent to the processing of your personal information at any time. To exercise your rights, please contact us using the contact information provided below.
6. Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or loss, using industry-standard security measures. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security of your personal information. You are responsible for maintaining the confidentiality of your account credentials and for taking appropriate measures to protect your personal information.
7. Children's Privacy
Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us using the contact information provided below, and we will take steps to delete such information from our systems.
8. Location of Personal Information
Vitalist Inc. is a Canadian company and is bound by the laws of the Government of Canada and the Province of British Columbia for all legal matters. All of our data centers are located in the United States. As such, different regional and federal laws may apply to the organizations that operate the data centers. You must ensure that providing Personal Information does not violate any law applicable to you or your right to use the Services.
If your use of the Services or disclosure of certain information to Vitalist would violate any applicable law, your right to use the Services and/or disclose such information is revoked. Vitalist will comply with any court order so long as it is lawful in Canadian courts. No other requests for access to Personal Information from any party will be honored without a Canadian court order or permission from the owner of the account, properly validated.
9. International Data Transfers
We may transfer your personal information to third-party service providers or business partners located in countries outside of the European Economic Area (EEA) that may have different data protection laws. We will take appropriate measures, such as using standard contractual clauses or obtaining your consent, to ensure that such transfers comply with applicable data protection laws.
10. Cookies
"Cookies" are pieces of information placed on your device by a website to remember status information and enhance your communication and interaction with that website. We may use cookies to customize your visit to support.reebok.com and other Reebok sites and for purposes such as making your visit more convenient or enhancing our service.
In addition to our cookies, we and our third-party advertisers may use clear gifs, web beacons, Google Analytics, and third-party cookies to improve the performance of our websites, provide certain features such as advertising, or anonymously track usage and user activity.
Vitalist may use cookies to measure traffic patterns and understand how users navigate our site to determine common traffic sources.
We may also use similar mechanisms in our HTML-based emails to track usage.
Cookies used in the Services are categorized as follows (based on the ICC Cookie guide):
10.1. Category 1: Strictly Necessary Cookies These are essential to enable you to move around the website and use its features, such as accessing secure areas. Without these, services you have requested (like shopping baskets or e-billing) cannot be provided.
10.2. Category 2: Audience Measurement Cookies These collect aggregated, anonymous data about website usage to improve website functionality.
10.3. Category 3: Functionality Cookies These remember choices you make (such as username, language, or region) to provide enhanced and personalized features.
10.4. Disabling or Managing Cookies
You may choose not to use the website if you do not accept cookies, though this may limit features. Options include:
- Setting your browser to prompt or block cookies.
- Deleting cookies from your browser cache.
- Using private browsing modes like Incognito (Chrome), Private Browsing (Firefox/Safari), or InPrivate (Internet Explorer).
- Managing cookie preferences via the site’s cookie management panel.
10.5. If you wish to use cookies but opt-out of targeted advertising
If you wish to notify third-party advertisers that you do not wish to participate in their programs using cookies it is recommended that you visit http://www.networkadvertising.org/choices/ and follow the detailed instructions there.
To opt-out of Google Analytics go to https://tools.google.com/dlpage/gaoptout and install the browser add-on.
11. Third-party Interactions on the Website
support.reebok.com and other Reebok sites may allow third parties to provide products and services directly to our customers. These third parties may collect your personal information related to their services. You may review their privacy policies by following links usually found at the bottom of the page or on their logos.
Software downloaded from our sites may be provided by third-party developers requiring personal information for registration. By downloading or activating such software, you permit Vitalist to share your information with the third party and acknowledge that Vitalist is not responsible for their conduct or data practices.
We validate partners and promotions against standards, but if any fraudulent or abusive content is found, we will remove it immediately. Report scams or abuses to privacy@vitalist.co.
12. Changes to this Policy
We may update this Policy from time to time to reflect changes in our practices or legal requirements. Updated policies will be posted on our website with the date of last revision. We encourage you to review this Policy periodically.
13. Contact Us
If you have any questions, comments, or concerns about this Policy or our privacy practices, please contact us at:
Vitalist Inc.
2100 Livingston Place,
222 3rd Avenue SW,
Calgary, AB T2P 0B4
privacy@vitalist.co
We will do our best to address your inquiries promptly.
14. Conclusion
By using our Services, you acknowledge and agree to the terms and practices described in this Policy. Your privacy and trust are important to us, and we are committed to protecting your personal information in accordance with applicable data protection laws.